The 10 minute introduction to ITIL

Once upon a time in the UK ...

In the late 1980, the UK goverment decided to improve the IT service management. Instead of producing the books, the Central Computer and Telecommunications Agency (CCTA) took a different approach: they called the industry experts both from the goverment and the private sector to compile the start of the art into a set of books.

Incidentally, CCTA was merged into the OGC (Office of Government Commerce) several years ago.

The list of contributors, in writting and quality assurance captures the plural approach of the project and is credited in the books.

In the best British tradition, the texts are undogmatic. They condense the experience of the professionals involved.
Knowing that there are no two identical organisations the message could be wrapped-up as "take what helps you to deliver better quality".

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